Enshittification
From Reboil
Enshittification is a neologism coined by Cory Doctorow on the 2020s that describes a process frequently observed in capitalism in which a middle man gradually extracts so much value from both end user to supplier that the entire business fails.
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If your customers are too happy, you're leaving money on the table.[cmt 1]
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- ↑ Baltakatei: 2025-08-01: From this 2025-07-28 blog post by Cory Doctorow.
